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Booking Conditions

RESERVATIONS
All tours and services can be booked directly with our office in Vientiane: 

Address:

TrustLao Travel

116/12 Chao Anou Road, Vatchan Village, Chanthabuly District, Vientiane Capital, Lao PDR

 T: (856 21) 250 553

 F: (856 21) 250 553 
 M:(856 20) 77700070  |  22852285 (Emergency phone)
 E-mail: info@trustlaotravel.com  |  sales@trustlaotravel.com 

Contact:

 Mr. Amone Xayakoun - Sales & Maketing Manager 

 Ms. Mayula Duangpaseuth - Reservation Supervisor

 Mr. Korinsy Nhodbouxa - Hotel Booking Online Supervisor

 Mr. Johnson Yew - General Manager

 Mr. Onchanh Boualivanh - Managing Director

CONFIRMATIONS
All reservation requests are normally confirmed by return e-mail or fax. In case immediate confirmation is not possible the client will be informed of the booking status.
 

RATES/VALIDITY: 
All rates are quoted net to travel agents in US Dollars at current rates of exchange and are subject to change without prior notice. All rates are valid until September 30, 2012.

PAYMENT 
Full prepayment by bank transfer is required three weeks before commencement of services, with all bank transfers charges/fees to be paid by clients. Bank details are mentioned on the invoices.

CHILD POLICY
Tour Packages and hotels
 Up to 24 months old, sharing twin room with 2 adults: Free of charge, sharing bed with adults
 
Crib upon request, rate to be determined on a case-by-case basis 

Extra bed rates upon request 

02-12 years, sharing twin room with 2 adults: 

25% discount with extra bed and breakfast 

50% discount without extra bed and without breakfast 

NOTE: Maximum 04 children are allowed at reduced rates, per party. 

It is advised to check case by case 

Some special tours might include slightly different child policy 

Excursions
Up to 24 months old Free of charge and 02-12 years 50% discount 

CANCELLATIONS 
For cancellations of confirmed arrangements, a cancellation fee according to the costs incurred will be charged.
 
Tour Packages 
No Show 100 % charge
 7-1 days 50 % of the tour price
 14-8 days 30 % of the tour price
 21-15 days up 10 % of the tour price
 22 days up no charge 

Hotel reservations
Hotel cancellation policy varies according to the supplier and will be listed in booking details.

LIABILITY
TrustLaos Travel Sole Co., Ltd acts as intermediary between the concerned airlines, hotels, transport operator and local tourist offices providing the services. TrustLaos Travel. is therefore not responsible for any loss, injury or damage sustained by tourists, including those occurring outside the tour programs. Additional expenses incurred due to delay, accidents, natural disaster, political action and unrest must be borne by the tourists. Programs, prices, services, and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tour. Participation in our tour implies the tourist’s agreement to the above conditions.